Structured pipeline
Submission, review, validation, reward and disclosure as explicit, timestamped and attributable states.
Operations
Triage to verified fix
The pipeline most programs get wrong
Submission, validation, duplicate handling, reward and disclosure as explicit states — with every validated finding traced to a fix and a proof of closure.
Contracted SLA response guarantees are Enterprise-tier; standard response windows apply elsewhere.
Platform viewLive
- Submittednew
- Triagedvalid
- Duplicate checkclear
- Rewardapproved
Capabilities
Where triage stops being a spreadsheet
One traceable timeline from submission to verified fix, with the state visible to the people who need it.
Duplicate and merge guidance
Resolve overlapping reports without losing signal, and record the attribution decision on both records.
Assisted classification
Classification and severity proposals so reviewers start from a draft rather than a blank page.
SLA policy engine
First response, triage decision and remediation windows defined per program, with breach visibility.
Report-to-remediation tracking
Every validated finding carries an owner, a deadline, a fix and a closure evidence trail.
Verification and retest loops
Closure requires reproduction, and fixes that fail return with the new evidence attached.
The pipeline
Seven states, one timeline
Everyone — reporter, program owner and engineering — reads the same state.
- 01
Submitted
Received and acknowledged automatically, with the policy reference attached.
- 02
In review
Classified, reproduced and checked against scope.
- 03
Needs information
Blocked on detail or evidence, with the gap stated explicitly.
- 04
Validated
Confirmed as real and in scope, with a severity assigned.
- 05
Rewarded
Reward approved against the severity band and charged to the budget.
- 06
Remediation
Fix in progress, linked to the engineering ticket and owned by name.
- 07
Verified
Fix confirmed by retest, disclosure decision recorded, finding closed.
Operational defaults
What program owners can configure without engineering work.
- First response
- Automated acknowledgement, with a human response inside the configured window.
- Duplicate policy
- Merge, duplicate-with-attribution, or reward split — recorded on the record.
- Remediation targets
- By severity, so critical findings are not queued behind cosmetic ones.
- Ticket sync
- Jira, GitHub, GitLab or Azure DevOps, with state flowing back onto the finding.
- Escalation
- Items approaching or past SLA surface to the program owner rather than ageing quietly.
- Evidence
- Attachments stored encrypted and access-controlled, linked rather than duplicated.
Documentation
The pipeline in full
Triage pipeline
Every state, the duplicate policies and the SLA engine.
Read the docDuplicate intelligence
Semantic overlap detection, scoring and false-positive handling.
Read the docRemediation and verification
Proof of fix, retest loops and delta reporting.
Read the docCommon questions
Triage questions we hear most
Do we have to triage ourselves?
No. Managed triage is available so your team receives validated findings with reproduction and severity already established. Teams that prefer to triage in-house keep full control of the state machine.
How are duplicate disputes handled?
By policy, decided in advance: the program publishes whether duplicates are merged, credited to the earlier report, or split. The platform records the decision and its rationale on both reports.
Can engineering work in our own tracker?
Yes. Findings sync into Jira, GitHub, GitLab or Azure DevOps, and state changes can flow back so the platform record stays accurate without double entry.
What counts as proof of closure?
A reproduction against the fixed target, with the evidence attached. Retesting is the default for expert engagements; other programs close on the reviewer’s or reporter’s confirmation.
Make every finding traceable to a fix.
We will map your current triage process onto the pipeline, agree the SLAs and duplicate policy, and wire the tracker so engineering keeps working where it already works.